Rumor has it that Funcom fired about 70% of their U.S. Workforce today. Sources say that they were released this morning, the cuts are mostly in the Customer Service and Quality Assurance departments. What this means for Age of Conan and the rest of Funcom is uncertain, but Ten Ton Hammer will keep you updated as this story unfolds.
Funcom has been laying off staff for the past few months. They did a round of layoffs in early September and did indeed let another large chunk of people go again on Wednesday morning.
Funcom also offered a severance opt-out to the QA and CS personnel in the states, which seems to have been a very popular choice. At a guess, it would appear that 90% of their workforce in the states is or will be gone by Monday.
Fortunately, almost no one actually plays AoC anymore so this shouldn't affect their ability to handle Customer Service; AO has a higher petition load. I imagine the volunteer programs will pick up the slack, though quality of service will suffer quite a bit since they are not even remotely empowered by Funcom.
This is all thanks to some wonderful decision-making on the part of the management team, whose 1337 skillz should have been evident to anyone who has played AoC or paid any attention to the launch.
__________________
"He was determined to live forever, or to die in the attempt."
-Catch 22
With less players and server merges, they don't need as many people in customer support. Their financial report said they had over 300 people in the company anyway, (are the ones in US counted?). Even 70 people working on TSW! I suppose they are just trying to cut the costs down.
It makes you wonder, There customer service from the get go has ben the worst ive ever experienced in an MMO and now they fire 70% of them. So what does that tell you about future customer service? LMAO
There are also other factors that should be noticed.At the moment financial crisis are roaming all over the world.Big companies like EA are also giving boot to their workers.
Edit: Considering the unstability at the world ecomics why is this even news?
Funcom Fires 70% of Their U.S. Staff This Morning
Linear Mode
