Great interview. The Advisor is something I'd heard of before, but never really knew many details on exactly what it was, so this was definitely very informative I think. I'm a fan of this type of thing where something from outside a given game can enhance the player's experience of it when not logged in.
Even though it's not the same thing at all, it still reminds me of Magelo - people in my EQ guild would obsess over their profiles and link them everywhere they could. Sort of like their MMO MySpace page before there was even a MySpace. Obviously it was a pretty popular service, as the entire concept was adopted and made a standard feature for the EQ2 Players site (and later on Vanguard and even WoW has something similar among others)
That said, I could see the Advisor growing it's user base by a substantial amount, especially if 38 does indeed work out deals to make the service available for multiple titles. I also like Curt's way of looking at the industry:
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But I look at it the same way I look at Major League Baseball: There are 30 teams, and every team benefits when baseball – as a whole – gets more fans. I see it the same way with MMOs. We’re doing everything we can to improve the size and scope and retention of the MMO customer fan base.
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Now they just need to work on making a service similar to the PS3's Home, only have it be a giant MMO lobby where you can log into it with your characters from whatever games you have an active subscription from. You'd have WoW Gnomes /dancing with GW Ritualists while people fly their Eve and Jumpgate ships overhead. How awesome would that be?